Online Services
Patients have the ability to take control of their healthcare using either the NHS App or Patient Access App. Both apps perform the same functions and can be used on mobile phones, tablets and computers. So it is only necessary to use one of the two.
Benefits of the services:
- Ordering your prescriptions on your phone, tablet or computer.
- Booking appointments at the practice.
- Accessing test results once they have been reviewed by your doctor.
- Receiving communications from the practice or the hospital.
- Staying up to date with your hospital appointments.
Proxy Access
Patient’s have the option to set up proxy access which allows the ‘proxy’ to discuss the patient’s health and access the NHS App/Patient Access app on their behalf. There are two situations this can be utilised:
- You are a patient’s parent wishing to act on behalf of your child
- The patient is over 18 and has the mental capacity to consent
To set this up, you must complete a proxy access form which can be collected from the practice.
NHS App
The official website and mobile app provided by the NHS to access local GP services and your medical record. You will need to prove your identity after registering either with photo ID or the linkage key, ODS code and Patient ID used for Patient Access. For support: Getting started with the NHS App – NHS App help and support – NHS
Patient Access
Website and mobile app that allows you to access local GP services and your medical record. Upon registering you will require a linkage key, ODS code and Patient ID which can be obtained by filling in an online services form within practice. More information can be found here and for support: Registration | Patient Access Support Portal
If you need any help with signing up to or using these apps, please contact the practice. Our digital care coordinator hosts weekly sessions to help you with any issues regarding your online access.
